From large multinational corporations to small businesses, finding the right talent is a crucial piece of success for any organization.
Often times, leaders choose to partner with a staffing company to help with the recruitment and hiring process.
Recently, we had the opportunity to sit down with Kellikims Director to discuss the many benefits of partnering with a staffing company for your direct hire placement needs.
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Organizations have been increasingly relying on external training solution providers for several decades.
There are many popular reasons for organizations to engage external providers from improving scalability and geographical reach of training programs to leveraging the channel of relationships of established training providers.
At Kellikims, we firstly identify exactly what you want to achieve. This is what we call the ‘idea stage’, where clear long-term and short-term objectives are established based on your reasons for outsourcing
To identify requirements that can be translated into contractual terms, we hold a series of meetings with both your business leaders and the actual customers of the processes being considered for outsourcing. Our goal is to define the processes in detail and to develop realistic expectations for results.
So a ‘baseline’ of current costs and performance levels needs to be drawn up as well as a gap analysis to show how each service compares against best-in-class performance levels.
This baseline serves as a reference point moving forwards and ensures any changes in the future can be tracked.
At Kellikims, we use service level agreements to define your process measures and balanced scorecards as a way of measuring how much value is being delivered through an outsourcing relationship.
These scorecards describe what your business is trying to achieve and how results will be tracked and reported.
Developing an outsourcing plan aligned with your outsourcing strategy, that delivers the right results for your business, is a complicated, detailed process.
One of our outsourcing specialists will be happy to answer any questions you have relating to this process, whether it be related to Call Centre, Data Entry or Administration Outsourcing. Call us today on 021 781 3959.
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The secret is developing an outsourcing business plan that drives the outsourcing strategy and achieves your desired outcome.